Your personal data matters to us. This Privacy Policy explains exactly what information we collect, how we use it, and how we keep it safe on the juan36 platform — built for players across the Philippines.
When you register and use the juan36 platform, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account number or bank information. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for Filipino players. We do not collect more information than is reasonably necessary for the purposes described in this policy. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.
The personal information you provide is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the gaming services you have requested. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Where you have opted in, we may send you promotional communications about new games, features, or offers available on the platform. Your data is used to comply with our legal and regulatory obligations, including anti-money laundering checks and age verification requirements under Philippine law. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to make improvements to our services. We will never sell your personal data to third parties for their own marketing purposes.
We share your personal data only with trusted third parties who are necessary for the operation of the platform, and only to the extent required for those specific purposes. These include payment processors who handle your GCash, Maya, or bank transfer transactions, identity verification providers who assist with KYC compliance, and technology partners who support the platform's infrastructure and security. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data privacy regulations. We may also disclose your information to government authorities, regulators, or law enforcement agencies when required to do so by law or in response to a valid legal request. We do not share your data with any third party for advertising or profiling purposes without your explicit consent.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. Sensitive data such as payment information is encrypted in transit using industry-standard protocols. Our platform is monitored continuously for unusual activity, and our security team responds promptly to any identified threats. While we take every reasonable precaution, no online platform can guarantee absolute security, and you use the platform at your own risk. If you believe your account has been compromised, please contact our support team immediately through your account dashboard.
The juan36 platform uses cookies and similar tracking technologies to provide a smooth and personalised experience for every player. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during your session, and understand how you navigate the platform. We use strictly necessary cookies to ensure the platform functions correctly, as well as analytical cookies that help us measure traffic patterns and identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity on third-party websites or to build advertising profiles. By continuing to use the platform, you consent to our use of cookies as described in this policy.
Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal data we hold about you. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data in certain circumstances. You also have the right to object to or restrict certain types of processing, and to withdraw your consent to marketing communications at any time without affecting the lawfulness of prior processing. If you wish to exercise any of these rights, please contact our support team through the messaging channel available in your account dashboard after logging in. We will respond to all verified data subject requests within a reasonable timeframe and in accordance with applicable law. If you believe your data privacy rights have been violated, you may also lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum of five years following account closure in order to comply with anti-money laundering regulations. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will begin the data retention countdown from the date your account is formally closed and all outstanding matters are resolved. We do not retain data beyond what is necessary for the purposes described in this policy or required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered users via email or through a prominent notice on the platform before the changes take effect. The updated policy will always be available on this page, and the date at the top of the document will reflect when it was last revised. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you may request account closure through the support channel in your dashboard.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to our support team through the messaging channel available in your account dashboard after logging in. For a summary of your rights and responsibilities as a player, visit our FAQ page. For information about the rules governing your use of the platform, please review our Terms and Conditions. For tools and resources to help you manage your gaming activity safely, visit our Responsible Gaming page. We are committed to handling your data with transparency, care, and full respect for your rights as a Filipino player.
The key points of how we protect your data on the platform.
All personal and payment information is encrypted in transit and stored with strict access controls. We monitor the platform continuously for suspicious activity and respond immediately to any identified security threats. Your account credentials are never shared with any third party, and we will never ask for your password through any communication channel. If you suspect unauthorised access to your account, contact our support team right away through your dashboard.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data at any time. You can also withdraw consent to marketing communications and restrict certain types of data processing through your account settings. We respond to all verified data subject requests promptly and in full compliance with applicable Philippine law. Your privacy rights are not just a legal obligation for us — they are a core part of how we operate.
We will never sell your personal data to third parties for their own marketing or advertising purposes. Data is shared only with trusted service providers who are contractually bound to handle it securely and only for the specific purposes we have described. We are transparent about how your data is used, and we update this policy whenever our practices change. You will always be notified of material changes before they take effect, giving you the opportunity to review and respond.
Now that you know how we protect your data, create your account and start enjoying live casino tables and slot games — all built for Filipino players in the Philippines.